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  • Tsarina Jewels offers free shipping on all orders. International Free Express Shipping (takes 2-7 days for delivery) is available on all orders. All Express shipments are sent through reputed courier service providers such as FedEx, UPS, DHL. The Days of Dispatch is the number of days we take to ready your package and hand it over to the courier company. Usually, it takes 2 to 3 days
    Custom Duties
    All products are shipped directly from our office in Bangkok, Thailand.
    You may be liable to pay local sales taxes and customs duties on arrival of your order. If this is the case, you will need to pay the costs to release your order from your local customs department before it is delivered to you.
    Please note that Tsarina Jewels is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
    Returns&Refund
    Tsarina Jewels offers a very transparent and simple 7 Days Return & Refund Policy.
    Conditions to be eligible for the Returns & Refund Policy:
    1. Item(s) must be in their original, unused condition.
    2. Damages due to neglect, improper usage will not be included under our Returns & Refund Policy
    3. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc
    Return Policy on Loose Gemstones:
    For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 7 Day period by meeting the above conditions. Note: Shipping charges, VAT and duties are not refundable.
    Cancellation Policy:
    If you cancel your order after opting for paid certification, Tsarina Jewels will deduct the certification cost.
    Important Notes:
    – Shipping Charges, VAT and duties are not refundable.
    – Return Shipment is at the customer’s cost
    – Payment Gateway charges, if applicable, will not be refunded.
    – Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
    – Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.