Returns & Refund Tsarina Jewels offers a very transparent and simple 7 Days Return & Refund Policy. Conditions to be eligible for the Returns & Refund Policy: 1. Item(s) must be in their original, unused condition. 2. Damages due to neglect, improper usage will not be included under our Returns & Refund Policy 3. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc Return Policy on Loose Gemstones: For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 7 Day period by meeting the above conditions. Note: Shipping charges, VAT and duties are not refundable. Cancellation Policy: If you cancel your order after opting for paid certification, Tsarina Jewels will deduct the certification cost. Important Notes: - Shipping Charges, VAT and duties are not refundable. - Return Shipment is at the customer's cost - Payment Gateway charges, if applicable, will not be refunded. - Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment. - Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.