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Returns & Refund

Tsarina Jewels offers a very transparent and simple 7 Days Return & Refund Policy.

Conditions to be eligible for the Returns & Refund Policy:

1. Item(s) must be in their original, unused condition.

2. Damages due to neglect, improper usage will not be included under our Returns & Refund Policy

3. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

Return Policy on Loose Gemstones:

For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 7 Day period by meeting the above conditions. Note: Shipping charges, VAT and duties are not refundable. 

Cancellation Policy:

If you cancel your order after opting for paid certification, Tsarina Jewels will deduct the certification cost.

Important Notes:

- Shipping Charges, VAT and duties are not refundable.

- Return Shipment is at the customer's cost

- Payment Gateway charges, if applicable, will not be refunded.

- Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.

- Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.